Warranty & Return Policy:
- SmartBuyHD offers 1 year warranty. Within 1-year, customer can return the products back to us for repair or replacement for free. Shipping cost of returning is on customer's side, and shipping replacement is at our expense. SmartBuyHD will also pay your returning shipping cost within 6 months.
- Refund: In case the product is defective but could not be repaired and discontinued, 100% refund within 3 months, 85% refund 3~6 months, and 80% refund over 6 months. XOLORspace will also refund shipping cost in case the product is defective within 6 months.
- Life-time warranty: pay to join in XOLORspace club and enjoy life-time warranty (cost please refer to the warranty card). If the model is discontinued, you will get 70% refund in case the order was placed over 1 year. Life-time warranty does not mean free shipping cost. Customers are to pay shipping cost of returning and replacement.
- No warranty is provided for customer damaged.
- Return policy: You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).